Jacquela is standing at the Bosch Benchmark oven in the kitchen, angry, short-tempered, pushing buttons on the keypad. The oven responds with unhappy beeps and refuses to comply with commands.

Steven calls Bosch tech support. They instruct: “turn off power at the breaker for 30 minutes; that usually solves everything.”

Steven goes upstairs to the electrical panel and flips to the off position the breaker that the electricians labeled for the oven.

The oven still has power. The control panel is still lit up. The light inside the oven still switches on when you open the door.

Hmm.

Steven calls Kristin at Harway. She will contact her office in the morning to arrange for a service call.

Steven calls Mark at Ranserve to alert him there is an electrical problem — “the breaker to the oven is not functioning.” Mark contacts Capstone Electric. Scott Breen calls Steven to ask for details. Steven sends pix. Scott arranges to dispatch Steve the electrician.

Steven speaks with Karen at K&N, the service company authorized by Harway and Bosch. A tech is scheduled for 5 July.