The other half fixed

Thomas arrives from C&W Appliance Service to finish repair of the Wolf induction cooktop.

Step 1, C&W replaced the glass top, which displayed tiny fractalizing cracks. The glass was not packed with a replacement gasket. To remove the glass top, the team sliced into the existing gasket, leaving this rough edge, visible in top image and below:

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Step 2 — today. Thomas begins by lifting the cooktop out of the counter, then uses a knife and razor blade to remove what remains of the gasket from the top of the counter and underside of the cooktop. Steven stepped in after with paper towels and Goof Off to remove traces of the gunk left behind.

The new gasket rolled up neatly in the plastic bag, and the entrails of the old gasket to the right.
The new gasket rolled up neatly in the plastic bag, and the entrails of the old gasket to the right.
Thomas peels and sticks the new gasket to the underside of the cooktop.
Thomas peels and sticks the new gasket to the underside of the cooktop.
A close up of the new gasket applied to the underside of the cooktop.
A close up of the new gasket applied to the underside of the cooktop.
Thomas lowers the cooktop back into position in the countertop.
Thomas lowers the cooktop back into position in the countertop.

Check off that box on the punch list.

Half fixed

Chris, left, above, and Richard arrived today to replace the glass top of the Wolf induction cooktop.

Why? The glass sometimes displays a fractalizing crack that travels from element to element. It appears. It disappears. We reported this 26 June to Ranserve and to Kristin at Harway. The cooktop is covered under warranty. Harway set up a factory repair.

To remove the cooktop, Chris and Richard used a knife to slice apart the rubber gasket that goes between the underside of the glass and the quartz countertop. This gasket apparently compresses over time and begins to resemble silicon sealant. In the process of slicing apart the seal, several sections of the original gasket were peeled and sliced away, leaving a ragged gasket behind.

The ragged edge of the gasket after it was sliced apart and the replacement glass cooktop installed. Shredded rubber is clearly visible and sloppy.
The ragged edge of the gasket after it was sliced apart and the replacement glass cooktop installed. Shredded rubber is clearly visible and sloppy.

Wolf supplied the replacement glass — but not a replacement gasket. “Sometimes they do, sometimes they don’t,” Chris said.

They will need to obtain a replacement gasket. Chris said he would order this and schedule a second service call when it comes in.

Steven is surprised that a replacement gasket was not shipped automatically with the replacement glass cooktop.

New discovery for punch list

IMG_20160702_120748The grout under the shelves in the master shower is separating between the underside of the quartz shelves and the vertical wall tiles. The gap is one-eighth to one-quarter of an inch wide.

Jacquela makes the discovery while cleaning the shower — which means this fault is new, because the shower was cleaned two weeks ago and this problem did not exist.

Are the shelves lifting? Are the walls and floor of the shower settling?

Steven takes pix and reports the new problem to Ranserve.

Steve the electrician to the rescue

Steve the electrician is back in the house, this time to solve a mystery — why does the breaker for the oven not turn off power to the oven in the kitchen when the breaker is flipped to the off position?

Steve flips breakers while Steven in the kitchen watches to see which one actually turns off the oven.

We find it quickly. The “dryer” breaker is mislabeled; it is the breaker that controls the oven.

And, oh by the way, the breaker labeled for the furnace is actually the breaker that switches off the induction cooktop.

IMG_20160630_211628Problem solved. Quality control.

With that, the Bosch oven is now, finally, powered off. Steven flips the breaker to the on position about 30 minutes later. The oven appears to have re-set, with the keypad now responding to commands and entries. Jacquela will have to test this to her satisfaction. Steven does not cancel the service call scheduled for 5 July.