Jacquela objects

We discover Saturday that the backsplash glass is repaired — and grouted.

But … to date, there are two issues on this remodel where Jacquela has chosen to object — the tile floor in the master shower, where the grout lines do not align with the walls; and the aluminum drip pans under the tankless water heaters.

Today, she lodges complaint #3.

She messages Mark Rehberg and Odell at Ranserve, in part:

First,  I would have thought that the person doing the tile work would have covered the cooktop before working on the tile.  I am really upset.  My cooktop is a mess.  I don't know if there is damage,  or if all of the residue can be removed without further damage.
I don't understand why the cooktop was not protected.
Now,  the grout at the back/sides of the cooktop is messy and needs to me corrected.

Let’s step through this …

Here's the glass top of the induction cooktop and the red glass backsplash. The cooktop glass, clearly, was not protected when the backsplash was grouted. It is caked -- albeit lightly -- with what appears to be white grout powder that was mixed with water and left to air dry. There should have been a plastic sheet over the cooktop to prevent this.
Here’s the glass top of the induction cooktop and the red glass backsplash. The cooktop glass, clearly, was not protected when the backsplash was grouted. It is caked — albeit lightly — with what appears to be white grout powder that was mixed with water and left to air dry. There should have been a plastic sheet over the cooktop to prevent this.
Same shot as above, this time with white lines imposed to identify the second issue -- how the backsplash was grouted with red grout, where.
Same shot as above, this time with white lines imposed to identify the second issue — how the backsplash was grouted with red grout, where.
Jacquela took this photo of the left corner of grout job. The grout is not crisp, it spills like an alluvial plain onto the countertop and up the quartz backsplash.
Jacquela took this photo of the left corner of grout job. The grout is not crisp, it spills like an alluvial plain onto the countertop and up the quartz backsplash.
This is the right corner -- same alluvial plain of red grout spilling out from the corner --and the red grout "bleeds" up the wall formed by the gray quartz backsplash. It also bleeds across the junction of the glass tile and countertop.
This is the right corner — same alluvial plain of red grout spilling out from the corner –and the red grout “bleeds” up the wall formed by the gray quartz backsplash. It also bleeds across the junction of the glass tile and countertop.
A close up of the "bleed" between the glass-tile backsplash and the gray quartz countertop. This line should have been caulked with gray silicon, not the red grout.
A close up of the “bleed” between the glass-tile backsplash and the gray quartz countertop. This line should have been caulked with gray silicon, not the red grout.
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