Category Archives: Time Warner

Working the pile

Day 4 at Emerald Hill, currently renamed “Boxland.” We’re working down the pile of to-do.

Above, with help from Chris at Time Warner, the downstairs and upstairs TVs are now operational. Upstairs, we needed component cables — and Chris tweaked the cable box. Downstairs, the Denon amplifier needed a complete system reboot to wipe Sea Eagle from memory. With that, Steven and Chris built new HDMI settings for video and audio via HDMI, with cable box connected in to amp and amp connected out to Panasonic TV. This process is not plug and play. Read the manual, even if it is written in English as a third language. Closed course, professional drivers only. Just in time to watch primary results …

Rene from El Sol Logistics delivered the hanging bags of clothes that somehow stayed with the moving vans — so Steven’s business slacks and shirts are now recovered. Then El Sol transmitted the bill for the rest of the move, after the deposit is deducted. Yich.

But … Rene did take away some of the flattened boxes for re-use by the next family that El Sol moves.

We switched on the air conditioning last night. First time. Ever. There’s record heat in Austin — 91 degrees. Stupifying.

Outside, Victor and Ramon are shoveling down off the driveway the really good black dirt   piled up when Gilsa and Ranserve dug out the foundation for the new garage bay. Here's Ramon late in the afternoon shade, spading deliberately in the record March heat -- 91 degrees.
Outside, Victor and Ramon are shoveling down off the driveway the really good black dirt piled up when Gilsa and Ranserve dug out the foundation for the new garage bay. Here’s Ramon late in the afternoon shade, spading deliberately in the record March heat — 91 degrees.
The dirt comes off the pile in the driveway where we hope to someday park, and is transported by wheelbarrow to the front of the house. Victor and Ramon are building beds around the oaks that will someday receive flowers or ornamental grasses or some other deer-resistant plants. Mulched heavily, the beds cut by nearly a third the front lawn that must be watered and mowed -- which might be worth a point on the Green Build application.
The dirt comes off the pile in the driveway where we hope to someday park, and is transported by wheelbarrow to the front of the house. Victor and Ramon are building beds around the oaks that will someday receive flowers or ornamental grasses or some other deer-resistant plants. Mulched heavily, the beds cut by nearly a third the front lawn that must be watered and mowed — which might be worth a point on the Green Build application.
More of the front of Emerald Hill, with the new bed, with dirt in transport. It's also that time of year that the oaks drop their leaves. Victor blew and raked the leaves into the beds, under the dirt, where the leaves will decompose into fertilizer.
More of the front of Emerald Hill, with the new bed, with dirt in transport. It’s also that time of year that the oaks drop their leaves. Victor blew and raked the leaves into the beds, under the dirt, where the leaves will decompose into fertilizer.
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On the way to Ikea …

Jacquela and Steven stopped Saturday at Emerald Hill. We emptied the back of Steven’s Element, putting more boxes into the garage as we circle around moving in. And we inspected.

This is the tankless water heater in the mudroom off the kitchen. The City of Austin by code requires a pan to catch water under the tankless unit if it ever leaks. The plumbers apparently built this aluminum pan, which is hanging by a rusted wire attached to the pan and one of the copper pipe runs at the right side under the tank. It looks, well, let's be kind ... less than functional and less than professional. After discussion with Odell, Steven ordered from Amazon the two black plastic pans sitting on the floor. They are designed and produced specifically for use with tankless water heaters -- there is a market for everything, and someone smart saw this need unmet. Steven's goal for Monday is to confirm with Odell that these can be installed here in the mudroom and upstairs in the utility/laundry room, under that second tankless unit.
This is the tankless water heater in the mudroom off the kitchen. The City of Austin by code requires a pan to catch water under the tankless unit if it ever leaks. The plumbers apparently built this aluminum pan, which is hanging by a rusted wire attached to the pan and one of the copper pipe runs at the right side under the tank. If the tank ever leaks and water begins to fill the pan, the pan will collapse under its own weight. It looks, well, let’s be kind … less than functional and less than professional. After discussion with Odell, Steven ordered from Amazon the two black plastic pans sitting on the floor. They are designed and produced specifically for use with tankless water heaters — there is a market for everything, and someone smart saw this need unmet. Steven’s goal for Monday is to confirm with Odell that these can be installed here in the mudroom and upstairs in the utility/laundry room, under that second tankless unit.
This is the wired and wireless network operating in the house after Time Warner's install. The black router at left delivers telephone dial tone. The black box on the floor is the router -- with WiFi signal distributed via the antenni/antennum/antennas . In between is the white cable modem. Still boxed are two wireless access points that Steven will mount to the ceiling prewires -- one upstairs and one down -- plus a power-over-Ethernet switch that promises to bring the WAPs to life. But, first, Steven needs to run to Lowe's to buy adapters to mount the WAPs to the ceiling boxes. The screw holes in the WAP mounting plate do not align with the screw holes in the electrical box that is already installed in the drywall.
This is the wired and wireless network operating in the house after Time Warner’s install. The black router at left delivers telephone dial tone. The black box on the floor is the router — with WiFi signal distributed via the antenni/antennum/antennas <?>. In between is the white cable modem. Still boxed are two wireless access points that Steven will mount to the ceiling prewires — one upstairs and one down — plus a power-over-Ethernet switch that promises to bring the WAPs to life. But, first, Steven needs to run to Lowe’s to buy adapters to mount the WAPs to the ceiling boxes. The screw holes in the WAP mounting plate do not align with the screw holes in the electrical box that is already installed in the drywall.

Steven attempted to set up the Ring wireless doorbell. Fail. Technical support made several suggestions. Steven will reattempt at next opportunity.

Steven and Jacquela could not find the user manual needed to configure the Schlage Connect keypad and lock that is installed at the kitchen side door. A couple of downloads later, the Internet is, once again, your friend.

Observation — at the front of this job we make BIG decisions. Rip out the aluminum wire. Take it down to studs. Replace the windows. Check the plumbing under the slab. Set a budget. Those decisions are made quickly, almost easily. Now, by contrast, we are mucking around with minutia — countless discoveries that seem to stack up over Newark, buzzing for attention, distracting, each one getting in the way of the next. It’s exhausting. It’s daunting. After nine months, we just want to be done.

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Intense Friday

This day began with Odell and Steven in the mudroom bath at 8 am, talking through how to correct issues with the sink drain. We conclude that the P-trap comes off, the drain line in the wall needs to shift x inches left — and, after this surgery is performed, a T-trap will mount perpendicular and plumb correctly under the sink drain.

The Time Warner techies arrived about 815 am — first Erich, then Cory, then a team in hard hats to string wire from the telephone poles, then a supervisor. Everyone parked their own trucks, with orange cones. Steven should have charged for parking.¬†They wrapped about 130 pm with TV, phone and, most important, Internet up and running — even WiFi. This milestone enables Steven to work at the house without tethering to his phone.

Steven dropped Jadin at school about 845 am.

Steve the electrician arrived to install the whole-house and telephone/cable surge suppressors. The whole-house unit was a 15-minute slam dunk on the exterior of the back wall of the garage. Done. The tele/cable suppressor required research, with Steven struggling to learn more electrical science. We convened a conference — Steven, Steve, Erich and Cory — on the driveway, alongside one of the Time Warner trucks. Erich and Cory advised that the tele/cable suppressor is not needed, because the Time Warner equipment comes with suppression/protection built in. Steven decides: He will return the tele/cable suppressor for a refund.

The HVAC team arrived from Austin Air to determine how and where to install the make-up air system demanded by the Austin Green Build program. This has to be wired to operate when the exhaust hood in the kitchen switches on — the exhaust system blows out, the make-up air system brings in replacement air. The system requires ducting, and a motor to pull in outside air and blow it into the kitchen. Planning is critical — where to put all of this stuff in a house that is nearly complete? They worked at first with Cris and Odell from Ranserve, then roped Steven into the conversation. Everyone climbed up into the attic over the garage to map out one route into the kitchen. Cris sketched the install on the back of piece of drywall leaning against a garage wall. Then we shifted into the kitchen to look at where the duct might mount — near the kitchen-side door. Then we explored a second option — cutting open the kitchen ceiling to route the motor and duct into the cavity under the roof eaves. This second route would leave a huge grille in the kitchen ceiling visible from everywhere. The better location is over the door. With that decided, Cris cut open a section of mudroom ceiling between the garage and the kitchen — see photo above — to confirm that we can route the duct intake at the eave outside the garage, into the garage attic, connect to the motor when it is installed in the attic, run duct above the mudroom, through the framing between the mudroom and kitchen, to the grille above the kitchen-side door.

Why was all this not done when the house was gutted down to studs?

Brett Grinkmeyer arrived to conduct the architectural inspection required when Ranserve requests a draw payment. Steven and Brett barely got time to speak, because it was time for Time Warner to sit Steven down on the upstairs hall floor, laptop propped on boxes, to configure the network, create a Time Warner customer account complete with passwords, sign off on the install.

Victor Martinez arrived to discuss landscaping — using the dirt piled up on the driveway and mulch piled between the trees to fill in around the concrete pavers and spaces made bare of grass by nine months of construction. Steven requests a plan he can submit to Austin Green Build — and a budget.

At 2 pm, approximately, Odell returned from an offsite meeting to review the mudroom plumbing — he thinks he has it figured out; it will require opening up a wall to shift the drain pipe to the proper location. And the routing solution for the make-up air system. And the rough plan for the week ahead.

Steven called Kristin at Harway to ask why the cooktop does not fit absolutely flush to the quartz countertop. There’s a gap about 1/16th inch between the induction cooktop and the quartz countertop — guaranteed to trap food and spills. Late in the day, Kristin responds by email to report she will visit to inspect.

230 pm — lunch break.

Steven comes back from lunch at 3 pm to discover Bassam working on the kitchen cabinets.

At 330, Lance from Time Warner calls to close out the install ticket.

At 345, Steven departs to pick up Jadin from school.

Observation — at several times today, especially in the morning, the questions were firing in, one on top of the other, stacking up over Newark. Each issue required thought and discussion — where to put the tele-cable surge suppressor, for example — it can’t mount outdoors, so why does it mate to the whole-house suppressor that does mount outdoors, is it needed? How to address the drain for the mudroom sink — that took at least an hour, on and off, back and forth, testing ideas, researching options. It was intense. Everything was way above Steven’s pay grade — he’s not a plumber, not an electrician, not an HVAC installer, not a cable tech, not a cabinetmaker, not a landscaper. Steven misses Ron, who seemed able to work through any stress, calmly, expertly, guiding with advice. In his first 48 hours on the job, Odell is quickly coming up to speed. But, damn, we have not had a day like this in a long time — not since Steven and Ron climbed into the 120-degree attic to unravel the botched HVAC ducting.

 

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Connected!

Time Warner today installed and connected Internet, TV and phone service at Emerald Hill.

Brilliant!

The house comes alive.

Meet Erich, left, and Cory, right, from Time Warner, as they pull cable, hook up components and route signal through the walls and air. Supreme techs.
Meet Erich, left, and Cory, right, from Time Warner, as they pull cable, hook up components and route signal through the walls and air. Supreme techs.
Here's the whole-house DVR, ready to be connected to a TV when we move into the house. There are two playback devices -- one in the loft upstairs and one in bedroom 1 -- that connect to this box to access channels and recorded programming.
Here’s the whole-house DVR, ready to be connected to a TV when we move into the house. There are two playback devices — one in the loft upstairs and one in bedroom 1 — that connect to this box to access channels and recorded programming.
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