Step 2 — today. Thomas begins by lifting the cooktop out of the counter, then uses a knife and razor blade to remove what remains of the gasket from the top of the counter and underside of the cooktop. Steven stepped in after with paper towels and Goof Off to remove traces of the gunk left behind.
Chris, left, above, and Richard arrived today to replace the glass top of the Wolf induction cooktop.
Why? The glass sometimes displays a fractalizing crack that travels from element to element. It appears. It disappears. We reported this 26 June to Ranserve and to Kristin at Harway. The cooktop is covered under warranty. Harway set up a factory repair.
To remove the cooktop, Chris and Richard used a knife to slice apart the rubber gasket that goes between the underside of the glass and the quartz countertop. This gasket apparently compresses over time and begins to resemble silicon sealant. In the process of slicing apart the seal, several sections of the original gasket were peeled and sliced away, leaving a ragged gasket behind.
Wolf supplied the replacement glass — but not a replacement gasket. “Sometimes they do, sometimes they don’t,” Chris said.
They will need to obtain a replacement gasket. Chris said he would order this and schedule a second service call when it comes in.
Steven is surprised that a replacement gasket was not shipped automatically with the replacement glass cooktop.
Steve flips breakers while Steven in the kitchen watches to see which one actually turns off the oven.
We find it quickly. The “dryer” breaker is mislabeled; it is the breaker that controls the oven.
And, oh by the way, the breaker labeled for the furnace is actually the breaker that switches off the induction cooktop.
Problem solved. Quality control.
With that, the Bosch oven is now, finally, powered off. Steven flips the breaker to the on position about 30 minutes later. The oven appears to have re-set, with the keypad now responding to commands and entries. Jacquela will have to test this to her satisfaction. Steven does not cancel the service call scheduled for 5 July.